FAQ (Frequently Asked Questions)

Find answers to common questions about maintaining your OYEKID bike and customising it for comfort, safety, and growing riders.

Fitting & Buying

To purchase an OYEKID bike, you have a few options depending on your location and preference. If you prefer shopping online, you can order through the official Oyekid Bikes website or other trusted online retailers like AMAZON & FLIPKART.

85–100 cm12″ Wheels
95–115 cm14″ Wheels
105–125 cm16″ Wheels
115–135 cm18″ Wheels
125–145 cm20″ Wheels
140 cm and above24″ Wheels

No worries — OYEKID makes it easy!
Most of our bikes come partially assembled so you can start riding quickly.

🚲 What You’ll Need to Do

When your OYEKID bike arrives:
✔ Attach the handlebars
✔ Install the front wheel (if not pre-installed)
✔ Secure the pedals
✔ Adjust the seat height

Don’t worry — it’s simple and takes just a few minutes!

📦 What’s Included in the Box

Your kit includes:

  • Bike frame

  • Wheels (front or rear, pre-installed on many models)

  • Handlebars

  • Seat

  • Pedals

  • Tools for assembly

  • Easy Step-by-Step Instructions

🎥 Help Is Available

We provide:
📌 Assembly guide 
📌 How-to videos on our website
➡ scan the QR code on the box or visit the Support section.

🇮🇳 Duties & Taxes (GST)

For deliveries within India:
✔ All applicable taxes (GST) are included in the price shown on the product page and at checkout.
✔ You won’t be charged extra surprise taxes at delivery.

🚚 Shipping Charges

Shipping charges are already included in the product price.
There are no extra delivery fees — the price you see is the final price you pay.

✔ No hidden costs
✔ No surprise charges at checkout
✔ Delivered to your doorstep

Advice for New Riders

Balance bikes are ideal for children from around 18 months onwards.
As long as your child can place both feet flat on the ground, they’ll feel secure and enjoy riding with confidence.

If your child is a little older, don’t worry — it’s never too late to learn. Many OYEKID pedal bikes allow you to remove the pedals and cranks, turning them into a balance-style bike. This is a great way to help children build balance and confidence before moving on to pedalling.

🚲 Choose the Right Bike

Always pick a bike that is:
Lightweight
Correctly sized for your child
✔ Easy to control and manoeuvre

A bike that’s too big can feel unsafe and may discourage your child from riding. The right-sized OYEKID bike makes learning safer, easier, and more fun.

💡 OYEKID Tip

Confidence comes faster on a bike that fits well. That’s why OYEKID bikes are designed with low-height frames, lightweight construction, and adjustability — perfect for growing riders.

We recommend starting your child on a lightweight balance bike from around 18 months of age. Balance is the most important skill in cycling, and balance bikes help children learn it naturally.

Kids love the freedom of moving on two wheels, and once balance is mastered, the transition to a proper pedal bike is smooth and stress-free.

Unlike stabiliser wheels, balance bikes:
✔ Work well on uneven and rough surfaces
✔ Teach real balance skills, not just pedalling
✔ Build confidence early

These skills are essential for riding a pedal bike later.


👦 If Your Child Is Too Big for a Balance Bike

No problem!
Choose a lightweight OYEKID bike that’s the right height, then:

  1. Remove the pedals (and crank arms if needed)

  2. Let your child ride it like a balance bike for a few weeks

  3. Once they’re confident, simply refit the pedals

Most children pick it up quickly — and before you know it, they’ll be riding away with confidence! 🚴‍♂️

There are advantages to both, but most cycling professionals recommend starting with the balance bike approach.

Balance is the most important skill in learning to ride. Using stabilisers for a few months (or longer) often delays true riding confidence. When stabilisers are eventually removed, children still have to learn to balance — and by then they’re usually bigger, with a higher centre of gravity, making it harder.

🚲 Why Balance Bikes Work Better

✔ Teach real balance skills from day one
✔ Make the transition to pedals simpler and faster
✔ Handle rougher terrain like parks, grass, and trails
✔ Build confidence naturally, without dependency

When kids start on a lightweight OYEKID balance bike, moving to a pedal bike is easy — they only need to learn how to pedal, not how to balance.


👦 If Your Child Is Too Tall for a Balance Bike

If your child has outgrown a balance bike, you can still use the same method:

  1. Choose the right-size lightweight OYEKID bike (refer to our size guide)

  2. Remove the pedals (and crank arms if needed)

  3. Let your child scoot and balance for a short period

  4. Once confident, simply reinstall the pedals

Most children adapt very quickly and start riding independently soon after.


🤝 Extra Support While Learning

If your child needs a little extra help:

  • You can use a parent-assist balance handle (height adjustable)

  • This allows parents to gently support balance without taking control

It’s a great confidence booster while still encouraging independence.


🛞 What About Stabilisers?

Stabilisers can be used if absolutely needed, but they are:

  • Best suited for early wheel sizes

  • Intended as a temporary aid, not a long-term solution

Whenever possible, we recommend the balance-first approach for faster learning and better riding confidence.


💡 OYEKID Tip

A bike that is lightweight, correctly sized, and low to the ground makes learning safer and more enjoyable — that’s exactly how OYEKID Bikes are designed.

Can you imagine riding a bike that weighs half your own body weight?
That’s what many traditional steel kids’ bikes feel like to a child.

A lightweight bike is far easier for children to handle — especially when they’re learning.

🚲 Benefits of a Lightweight OYEKID Bike

✔ Easier starting and stopping
✔ Better control and balance
✔ Smoother handling around corners and obstacles
✔ Less effort required, so kids can ride longer without getting tired

Lightweight bikes also make life easier for parents — they’re simpler to carry, lift, or load into a car or onto a roof rack.

🔩 Built Light, Built Strong

OYEKID Bikes are made using high-quality lightweight materials, designed specifically for children. This ensures the bike is:

  • Easy for kids to control

  • Strong enough for everyday adventures

  • Comfortable and confidence-boosting

Every child grows at a different pace, but most OYEKID bikes are designed to last around 18 months to 2 years.

Our bikes are built with extra “growing room”, so they adapt as your child grows:

🚲 Designed to Grow With Your Child

Adjustable saddle height – raise or lower as needed
Long seat posts for extended use
Adjustable handlebars for comfort and control
✔ Option to add a handlebar stem riser
✔ Saddles can be moved backwards to match a child’s increasing reach

These features ensure your child stays comfortable and confident throughout their growth stage.


♻️ When It’s Time to Size Up

Once your child is ready for the next bike size:

  • You can pass the bike on to a sibling or friend

  • Resell it thanks to OYEKID’s durable build quality

We are actively working towards introducing a buy-back or exchange program in the future to make upgrading even easier for parents.

All OYEKID Bikes are built to meet and exceed international safety standards.
To go the extra mile, some of our larger models are tested to adult safety standards as well.

This means our 24″ and 26″ bikes are not only safe for older kids and teens, but can also be suitable for smaller adults, thanks to their strong frames and reliable components.

✅ What This Means for You

✔ Higher strength and durability
✔ Extra safety margin during everyday riding
✔ Long-lasting frames that grow with the rider
✔ Confidence for parents and riders alike

Delivery & Returns

🚚 Delivery Information – OYEKID Bikes

🇮🇳 Delivery Within India

When you order directly from the OYEKID Bikes website, we aim to:

  • Dispatch your bike within 1-2 working days

  • Deliver it as quickly as possible after dispatch, depending on your location

Once shipped, you’ll receive tracking details via SMS or email.

🛠️ Support, Returns & Warranty – OYEKID Bikes

🏬 Purchased from an OYEKID Retailer?

If you believe there is an issue with your bike (including warranty-related concerns), please contact the retailer you purchased it from first. They’ll be best placed to help you quickly.


🛒 Purchased Directly from OYEKID Bikes?

If you bought your bike from the OYEKID Bikes website, our support team is here to help.

📧 Email: contact@oyekidbikes.com
📞 Phone: +91-9876482096/9888444334

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or videos

In many cases, our executives can help you resolve the issue remotely.

🔄 Returns Policy

  • You may return your bike within 28 days of delivery for any reason

  • The bike must be unused and in its original packaging

  • Return shipping costs are the responsibility of the customer


🛡️ Warranty Coverage

  • All OYEKID bikes come with a 5-year manufacturer’s warranty against the bike frame*

If a fault occurs within the warranty period:
✔ The bike can be returned for inspection and repair
✔ Warranty terms and coverage details are available on our Warranty page

Maintenance & Customization

We recommend a basic check every 2–3 months for regular use.
Check brakes, tyre pressure, chain lubrication, and bolts. For heavy use, a quick monthly check is ideal.

Yes 👍
All OYEKID bikes are designed for easy home adjustments. You can:

  • Raise or lower the seat height

  • Adjust the handlebar position

  • Fine-tune for your child’s comfort as they grow

Basic tools are usually included and are enough.

  • Clean the chain with a dry or slightly damp cloth

  • Apply cycle-specific lubricant every few weeks

  • Avoid over-lubrication as it attracts dust

A smooth chain means smoother riding 🚲

  • Recommended tyre pressure is mentioned on the sidewall of the tyre.
    Keeping the right pressure:
    ✔ Improves control
    ✔ Makes pedalling easier
    ✔ Reduces puncture risk

    Check pressure once every 2–3 weeks.

  • Yes!
    Many OYEKID bikes allow you to remove the pedals (and crank arms if needed) so your child can learn balance first.
    Once confident, simply reattach the pedals.

  • Some OYEKID models support stabilisers for early learners.
    However, we recommend a balance-first approach, as it helps children learn faster and ride more confidently.

    (Check product details for compatibility.)

  • Absolutely 🎨
    You can customise with:

    • Colourful handle grips

    • Bells & baskets

    • Stickers or name decals

    • Seat height and handlebar adjustments

    These don’t affect safety and make the bike more fun!

  • Yes, as long as accessories are:
    ✔ Lightweight
    ✔ Securely fitted
    ✔ Designed for kids’ bikes

    Avoid heavy add-ons that may affect balance.

You can clean the bike using:

  • A soft cloth

  • Mild soap and water

Avoid high-pressure water directly on:
❌ Bearings
❌ Chain area
❌ Brakes

Dry the bike after cleaning to prevent rust.

Stop riding immediately and:

  1. Check bolts and fittings

  2. Tighten if needed

  3. If unsure, contact OYEKID Support or visit a local cycle shop

Safety always comes first.