RETURN POLICY:- 3 DAYS FREE
RETURN ON MANUFACTURING Defects & Wrong / Different item Delivered.
Oyekid Bikes undertakes conscientious checks on every bicycle once the same has been fully fitted to ensure that there are no damages or defects in the bicycle before shipping.
In case there is any manufacturing defect is noticed at the time of delivery of the bicycle, you can immediately raise a complaint with Oyekid Bikes within the Return / Warranty period via Email / Call and Oyekid Bikes shall extend all reasonable assistance in regard.
In case of any damage during transit, you shall intimate us immediately.
Upon unboxing / Delivery of the bicycle / product or within 48 hours and provide us any picture of the damage to the same. The bicycle / product shall be in an unused condition at the time of intimating us regarding such damage. Upon receipt of your complaint, Oyekid Bikes shall forward the same to the transit partner and seek a resolution for the issue.
If the bicycle components are not working properly then the consumer shall get the bike checked at the respective dealer’s store . Oyekid Bikes shall extend all reasonable assistance in the regard.
If there is any manufacturing defect in the component, then action will be taken accordingly.
Any request for the return of the bicycle/product shall be at the sole discretion of Oyekid Bikes. In case of a return being approved by Oyekid Bikes, all items must be returned in their original condition along with the following:-
- Original invoice from Oyekid Bikes and other documents.
- Accessories provided at the time of sale of the bicycle.
- The original box is intact along with the packaging as delivered.
We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.
Oyekid Bikes shall assess the extent of damage to the bicycle/product and shall make best efforts to ensure the same is rectified to your satisfaction either by replacing the damaged part or reimbursing
cost of service to you. If such damage cannot be rectified, OYEKID Bikes shall process the return of the product and replace the bicycle or refund the money paid by you.
Oyekid Bikes shall have the right to reject the return pickup if the items are not returned according to the above-mentioned.
Any other damages that may have occurred to the bicycle shall be your responsibility. The same shall also not apply to normal wear and tear nor to defects, malfunctions, or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse of the bicycle. However, Oyekid Bikes will advise you regarding the rectification of the said issue.
Need help?
Contact us at info@oyekidbikes.com for questions related to refunds and returns.